Kiambu Water & Sewerage Company Ltd (KWCL) was incorporated under the Companies Act (Cap. 486) and is an agent appointed by Kiambu County Government to ensure efficient and economical provision of water and sewerage services within Kiambu Sub-County.
It’s easy to apply for water connection all you need is to fill in an application form which can be obtained from the office or downloaded from our website and have the following:
It’s easy to apply for sewer connection. All you need is to fill in an application form which can be obtained from the office or downloaded from our website and have the following:
- Copy of ID
- Copy of KRA Pin
- Copy of Title Deed
- Connection charges as outlined in the tariff
In case you have an existing water connection, you will only require the following:
- Copy of water bill
- Connection charges as outlined in the tariff
03. How do i query my account?
You can query your account using USSD by dialing *483*85#. From this option you can get the balance and the account statement going back to 6 months.
04. Application Process for Water
On new connections, the Customer Care Officer and other officers will always be available to guide every applicant on how to fill the form correctly, and they will also register the completed forms.
Field Survey
After logging the application form, our officers will visit your premises within 48 hours to survey and determine the requirements for the new connection.
Inspection
Our field staff will be available to inspect all plumbing works done by a customer from the service line before installing the new connection.
Installation of a new connection will be effected within two days once the pipe laying is completed.
Payment
Upon a successful survey, the applicant will be requested to make payment for the application and installation of the water connection based on the tariff guidelines.
Connection
Connection is effected within 48 hours once the pipe laying works are completed.
The whole process takes an average of 10–14 days to complete.
The customer will receive their first bill within one month from the connection date.
Visit Us
Ministry of Water Offices, Hospital Lane, Kiambu Town
