1. The applicant can download the application form online link OR do it manually by visiting our offices.
2. The applicant fills in the application form and submits it together with copies of a Title deed, ID / Passport, a Pin certificate, and a passport photo.
3. The Customer care Officer and other officers are always available to guide every applicant on how to fill the form correctly and register completed forms.
4. After logging the application form, our officers will visit your premises within 48 hours to survey and determine the requirements for the new connection.
5. The officers will also inspect all plumbing work done by the applicant before affecting any service.
6. Upon a successful survey, the applicant will be requested to make payment for the application and installation of the water connection based on the tariff guidelines.
7. Connection is effected within 48 hours once the pipe laying works are completed.
8. The whole process takes an average of 10 – 14 days to complete.
9. The customer will receive his or her first bill within one month from the connection date.

Application Process for Sewer Services.

1. The applicant can download the application form online link OR do it manually by visiting our offices.
2. The applicant fills in the application form and submits it together with copies of a Title deed, ID / Passport, a Pin certificate, and a passport photo.
3. The Customer care Officer and other officers are always available to guide every applicant on how to fill the form correctly and register completed forms.
4. After logging the application form, our officers will visit your premises within 48 hours to survey and determine the requirements for the new connection.
5. After logging the application form, our officers will visit your premises within 48 hours to survey, inspect and approve all drainage works done by a licensed drain layer before effecting any service connection.
6. Upon a successful survey and inspection, the applicant will be requested to make payment for the application and installation of the sewer connection based on the tariff guidelines.
7. Connection is effected within 7 days after drainage works are completed and approved.
8. During the installation of a new connection, the customer will be provided with information explaining how to maintain the sewer connection and what to do in case of a sewer blockage.
9. The whole process takes an average of 14 days to complete.
10. The customer will receive his or her first bill with sewer charges within one month from the connection date.